Error using Let's Encrypt

jeremyboggs · October 10, 2019, 3:09pm

I just signed up for hosting and a domain, and am following instructions for Installing Free SSL Certificates. When I finally click “Issue”, I get a screen with the following message:

There was a problem processing your request

Error issuing certificate

Failed to issue certificate

Updating challenge for coffee.cloud: acme: error code 400 “urn:ietf:params:acme:error:dns”: DNS problem: NXDOMAIN looking up A for coffee.cloud (order URL: https://acme-v02.api.letsencrypt.org/acme/order/69000101/1257552807)

Are there steps I’m missing, or other things on my account I need to take care of, to get this to work?

mhuff23 · October 10, 2019, 3:28pm

Hi Jeremy,
It looks like this was another error with your domain. We recently reached out via email to explain. Can you check your email and reply back when you get a chance?

Please let me know if you did not receive it as well. Thanks!

Robin_Leung · October 10, 2019, 5:30pm

Are there instructions on how to install Let’s Encrypt with reclaim?
Thanks.

mhuff23 · October 10, 2019, 5:32pm

Why, yes there are! You’ll want to follow along with the guide: https://forums.reclaimhosting.com/t/installing-free-ssl-certificates/325. This will walk you through installing and SSL certificate through the Let’s Encrypt Plugin in cPanel.

fazanash · July 9, 2020, 6:27pm

can you also send me the answer?

mhuff23 · July 15, 2020, 9:01pm

Hi there! We have a guide to installing Free SSL certificates which should help point you in the right direction!

mhuff23 · July 15, 2020, 9:02pm