Installatron Backup Error Notifications

I’ve gotten a backup failure notification for every Wordpress site; last time I was told to ignore the messages, still true?

Error message:

Technical error:
Error: Upload failed. Could not connect to the web hosting server. Please try again in a couple of minutes. Please re-add the backup location and try again. Technical Error: Non-static method i_installer_customcode::init() should not be called statically, assuming $this from incompatible context

Yeah, we have an offsite backup server that handles these and it went down briefly last night leading to this. We’ve got it back online now so things should be flowing again. Apologies for all the messages!

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what if I am still getting these messages about the backup failure?

I would recommend submitting a support ticket so that we can look into the cause of it.

Where do I get a ticket??

Jane, you can submit a ticket to us directly by emailing or within your Client Area.