Mattermost Settings

kfitz · July 17, 2020, 7:52pm

Mattermost import, round 43: I’m getting the import process to run but it’s triggering several HIGHLY verbose errors (all of which seem to have to do with the inability to activate a plugin/generate a webapp bundle) and then failing without import. I’m pasting in a better formatted version of the mess below in the event it points the way to what I need to try next.

{"level":"error","ts":1595014790.6328049,"caller":"mlog/log.go:175","msg":"Unable to activate plugin","plugin_id":"com.mattermost.nps","error":"unable to generate webapp bundle: com.mattermost.nps: unable to copy webapp bundle directory: com.mattermost.nps: stat /mattermost/plugins/com.mattermost.nps/webapp/dist: no such file or directory","errorVerbose":"stat /mattermost/plugins/com.mattermost.nps/webapp/dist: no such file or directory\nunable to copy webapp bundle directory: com.mattermost.nps\ngithub.com/mattermost/mattermost-server/v5/plugin.(*Environment).UnpackWebappBundle\n\tgithub.com/mattermost/mattermost-server/v5/plugin/environment.go:404\ngithub.com/mattermost/mattermost-server/v5/plugin.(*Environment).Activate\n\tgithub.com/mattermost/mattermost-server/v5/plugin/environment.go:254\ngithub.com/mattermost/mattermost-server/v5/app.(*App).SyncPluginsActiveState\n\tgithub.com/mattermost/mattermost-server/v5/app/plugin.go:116\ngithub.com/mattermost/mattermost-server/v5/app.(*App).InitPlugins\n\tgithub.com/mattermost/mattermost-server/v5/app/plugin.go:196\ngithub.com/mattermost/mattermost-server/v5/app.(*Server).RunOldAppInitialization\n\tgithub.com/mattermost/mattermost-server/v5/app/server_app_adapters.go:175\ngithub.com/mattermost/mattermost-server/v5/app.NewServer\n\tgithub.com/mattermost/mattermost-server/v5/app/server.go:247\ngithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands.InitDBCommandContext\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands/init.go:36\ngithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands.InitDBCommandContextCobra\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands/init.go:17\ngithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands.slackImportCmdF\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands/import.go:50\ngithub.com/spf13/cobra.(*Command).execute\n\tgithub.com/spf13/cobra@v1.0.0/command.go:842\ngithub.com/spf13/cobra.(*Command).ExecuteC\n\tgithub.com/spf13/cobra@v1.0.0/command.go:950\ngithub.com/spf13/cobra.(*Command).Execute\n\tgithub.com/spf13/cobra@v1.0.0/command.go:887\ngithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands.Run\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands/root.go:15\nmain.main\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/main.go:31\nruntime.main\n\truntime/proc.go:203\nruntime.goexit\n\truntime/asm_amd64.s:1373\nunable to generate webapp bundle: com.mattermost.nps\ngithub.com/mattermost/mattermost-server/v5/plugin.(*Environment).Activate\n\tgithub.com/mattermost/mattermost-server/v5/plugin/environment.go:256\ngithub.com/mattermost/mattermost-server/v5/app.(*App).SyncPluginsActiveState\n\tgithub.com/mattermost/mattermost-server/v5/app/plugin.go:116\ngithub.com/mattermost/mattermost-server/v5/app(*App).InitPlugins\n\tgithub.com/mattermost/mattermost-server/v5/app/plugin.go:196\ngithub.com/mattermost/mattermost-server/v5/app.(*Server).RunOldAppInitialization\n\tgithub.com/mattermost/mattermost-server/v5/app/server_app_adapters.go:175\ngithub.com/mattermost/mattermost-server/v5/app.NewServer\n\tgithub.com/mattermost/mattermost-server/v5/app/server.go:247\ngithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands.InitDBCommandContext\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands/init.go:36\ngithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands.InitDBCommandContextCobra\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands/init.go:17\ngithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands.slackImportCmdF\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands/import.go:50\ngithub.com/spf13/cobra.(*Command).execute\n\tgithub.com/spf13/cobra@v1.0.0/command.go:842\ngithub.com/spf13/cobra.(*Command).ExecuteC\n\tgithub.com/spf13/cobra@v1.0.0/command.go:950\ngithub.com/spf13/cobra.(*Command).Execute\n\tgithub.com/spf13/cobra@v1.0.0/command.go:887\ngithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands.Run\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands/root.go:15\nmain.main\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/main.go:31\nruntime.main\n\truntime/proc.go:203\nruntime.goexit\n\truntime/asm_amd64.s:1373"}

{"level":"error","ts":1595014790.6835897,"caller":"mlog/log.go:175","msg":"Unable to activate plugin","plugin_id":"com.mattermost.nps","error":"unable to generate webapp bundle: com.mattermost.nps: unable to copy webapp bundle directory: com.mattermost.nps: stat /mattermost/plugins/com.mattermost.nps/webapp/dist: no such file or directory","errorVerbose":"stat /mattermost/plugins/com.mattermost.nps/webapp/dist: no such file or directory\nunable to copy webapp bundle directory: com.mattermost.nps\ngithub.com/mattermost/mattermost-server/v5/plugin.(*Environment).UnpackWebappBundle\n\tgithub.com/mattermost/mattermost-server/v5/plugin/environment.go:404\ngithub.com/mattermost/mattermost-server/v5/plugin.(*Environment).Activate\n\tgithub.com/mattermost/mattermost-server/v5/plugin/environment.go:254\ngithub.com/mattermost/mattermost-server/v5/app.(*App).SyncPluginsActiveState\n\tgithub.com/mattermost/mattermost-server/v5/app/plugin.go:116\ngithub.com/mattermost/mattermost-server/v5/app.(*App).InitPlugins\n\tgithub.com/mattermost/mattermost-server/v5/app/plugin.go:149\ngithub.com/mattermost/mattermost-server/v5/app.(*Server).RunOldAppInitialization.func6\n\tgithub.com/mattermost/mattermost-server/v5/app/server_app_adapters.go:178\ngithub.com/mattermost/mattermost-server/v5/config.(*emitter).invokeConfigListeners.func1\n\tgithub.com/mattermost/mattermost-server/v5/config/emitter.go:35\nsync.(*Map).Range\n\tsync/map.go:333\ngithub.com/mattermost/mattermost-server/v5/config.(*emitter).invokeConfigListeners\n\tgithub.com/mattermost/mattermost-server/v5/config/emitter.go:33\ngithub.com/mattermost/mattermost-server/v5/config.(*commonStore).load\n\tgithub.com/mattermost/mattermost-server/v5/config/common.go:153\ngithub.com/mattermost/mattermost-server/v5/config.(*FileStore).Load\n\tgithub.com/mattermost/mattermost-server/v5/config/file.go:169\ngithub.com/mattermost/mattermost-server/v5/app.(*Server).ReloadConfig\n\tgithub.com/mattermost/mattermost-server/v5/app/config.go:64\ngithub.com/mattermost/mattermost-server/v5/app.NewServer\n\tgithub.com/mattermost/mattermost-server/v5/app/server.go:301\ngithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands.InitDBCommandContext\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands/init.go:36\ngithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands.InitDBCommandContextCobra\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands/init.go:17\ngithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands.slackImportCmdF\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands/import.go:50\ngithub.com/spf13/cobra.(*Command).execute\n\tgithub.com/spf13/cobra@v1.0.0/command.go:842\ngithub.com/spf13/cobra.(*Command).ExecuteC\n\tgithub.com/spf13/cobra@v1.0.0/command.go:950\ngithub.com/spf13/cobra.(*Command).Execute\n\tgithub.com/spf13/cobra@v1.0.0/command.go:887\ngithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands.Run\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands/root.go:15\nmain.main\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/main.go:31\nruntime.main\n\truntime/proc.go:203\nruntime.goexit\n\truntime/asm_amd64.s:1373\nunable to generate webapp bundle: com.mattermost.nps\ngithub.com/mattermost/mattermost-server/v5/plugin.(*Environment).Activate\n\tgithub.com/mattermost/mattermost-server/v5/plugin/environment.go:256\ngithub.com/mattermost/mattermost-server/v5/app.(*App).SyncPluginsActiveState\n\tgithub.com/mattermost/mattermost-server/v5/app/plugin.go:116\ngithub.com/mattermost/mattermost-server/v5/app.(*App).InitPlugins\n\tgithub.com/mattermost/mattermost-server/v5/app/plugin.go:149\ngithub.com/mattermost/mattermost-server/v5/app.(*Server).RunOldAppInitialization.func6\n\tgithub.com/mattermost/mattermost-server/v5/app/server_app_adapters.go:178\ngithub.com/mattermost/mattermost-server/v5/config.(*emitter).invokeConfigListeners.func1\n\tgithub.com/mattermost/mattermost-server/v5/config/emitter.go:35\nsync.(*Map).Range\n\tsync/map.go:333\ngithub.com/mattermost/mattermost-server/v5/config.(*emitter).invokeConfigListeners\n\tgithub.com/mattermost/mattermost-server/v5/config/emitter.go:33\ngithub.com/mattermost/mattermost-server/v5/config.(*commonStore).load\n\tgithub.com/mattermost/mattermost-server/v5/config/common.go:153\ngithub.com/mattermost/mattermost-server/v5/config.(*FileStore).Load\n\tgithub.com/mattermost/mattermost-server/v5/config/file.go:169\ngithub.com/mattermost/mattermost-server/v5/app.(*Server).ReloadConfig\n\tgithub.com/mattermost/mattermost-server/v5/app/config.go:64\ngithub.com/mattermost/mattermost-server/v5/app.NewServer\n\tgithub.com/mattermost/mattermost-server/v5/app/server.go:301\ngithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands.InitDBCommandContext\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands/init.go:36\ngithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands.InitDBCommandContextCobra\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands/init.go:17\ngithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands.slackImportCmdF\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands/import.go:50\ngithub.com/spf13/cobra.(*Command).execute\n\tgithub.com/spf13/cobra@v1.0.0/command.go:842\ngithub.com/spf13/cobra.(*Command).ExecuteC\n\tgithub.com/spf13/cobra@v1.0.0/command.go:950\ngithub.com/spf13/cobra.(*Command).Execute\n\tgithub.com/spf13/cobra@v1.0.0/command.go:887\ngithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands.Run\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands/root.go:15\nmain.main\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/main.go:31\nruntime.main\n\truntime/proc.go:203\nruntime.goexit\n\truntime/asm_amd64.s:1373"}

{"level":"error","ts":1595014790.6844435,"caller":"mlog/log.go:175","msg":"Unable to activate plugin","plugin_id":"com.mattermost.nps","error":"unable to generate webapp bundle: com.mattermost.nps: unable to copy webapp bundle directory: com.mattermost.nps: stat /mattermost/plugins/com.mattermost.nps/webapp/dist: no such file or directory","errorVerbose":"stat /mattermost/plugins/com.mattermost.nps/webapp/dist: no such file or directory\nunable to copy webapp bundle directory: com.mattermost.nps\ngithub.com/mattermost/mattermost-server/v5/plugin.(*Environment).UnpackWebappBundle\n\tgithub.com/mattermost/mattermost-server/v5/plugin/environment.go:404\ngithub.com/mattermost/mattermost-server/v5/plugin.(*Environment).Activate\n\tgithub.com/mattermost/mattermost-server/v5/plugin/environment.go:254\ngithub.com/mattermost/mattermost-server/v5/app.(*App).SyncPluginsActiveState\n\tgithub.com/mattermost/mattermost-server/v5/app/plugin.go:116\ngithub.com/mattermost/mattermost-server/v5/app.(*App).InitPlugins.func1\n\tgithub.com/mattermost/mattermost-server/v5/app/plugin.go:184\ngithub.com/mattermost/mattermost-server/v5/config.(*emitter).invokeConfigListeners.func1\n\tgithub.com/mattermost/mattermost-server/v5/config/emitter.go:35\nsync.(*Map).Range\n\tsync/map.go:333\ngithub.com/mattermost/mattermost-server/v5/config.(*emitter).invokeConfigListeners\n\tgithub.com/mattermost/mattermost-server/v5/config/emitter.go:33\ngithub.com/mattermost/mattermost-server/v5/config.(*commonStore).load\n\tgithub.com/mattermost/mattermost-server/v5/config/common.go:153\ngithub.com/mattermost/mattermost-server/v5/config.(*FileStore).Load\n\tgithub.com/mattermost/mattermost-server/v5/config/file.go:169\ngithub.com/mattermost/mattermost-server/v5/app.(*Server).ReloadConfig\n\tgithub.com/mattermost/mattermost-server/v5/app/config.go:64\ngithub.com/mattermost/mattermost-server/v5/app.NewServer\n\tgithub.com/mattermost/mattermost-server/v5/app/server.go:301\ngithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands.InitDBCommandContext\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands/init.go:36\ngithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands.InitDBCommandContextCobra\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands/init.go:17\ngithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands.slackImportCmdF\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands/import.go:50\ngithub.com/spf13/cobra.(*Command).execute\n\tgithub.com/spf13/cobra@v1.0.0/command.go:842\ngithub.com/spf13/cobra.(*Command).ExecuteC\n\tgithub.com/spf13/cobra@v1.0.0/command.go:950\ngithub.com/spf13/cobra.(*Command).Execute\n\tgithub.com/spf13/cobra@v1.0.0/command.go:887\ngithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands.Run\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands/root.go:15\nmain.main\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/main.go:31\nruntime.main\n\truntime/proc.go:203\nruntime.goexit\n\truntime/asm_amd64.s:1373\nunable to generate webapp bundle: com.mattermost.nps\ngithub.com/mattermost/mattermost-server/v5/plugin.(*Environment).Activate\n\tgithub.com/mattermost/mattermost-server/v5/plugin/environment.go:256\ngithub.com/mattermost/mattermost-server/v5/app.(*App).SyncPluginsActiveState\n\tgithub.com/mattermost/mattermost-server/v5/app/plugin.go:116\ngithub.com/mattermost/mattermost-server/v5/app.(*App).InitPlugins.func1\n\tgithub.com/mattermost/mattermost-server/v5/app/plugin.go:184\ngithub.com/mattermost/mattermost-server/v5/config.(*emitter).invokeConfigListeners.func1\n\tgithub.com/mattermost/mattermost-server/v5/config/emitter.go:35\nsync.(*Map).Range\n\tsync/map.go:333\ngithub.com/mattermost/mattermost-server/v5/config.(*emitter).invokeConfigListeners\n\tgithub.com/mattermost/mattermost-server/v5/config/emitter.go:33\ngithub.com/mattermost/mattermost-server/v5/config.(*commonStore).load\n\tgithub.com/mattermost/mattermost-server/v5/config/common.go:153\ngithub.com/mattermost/mattermost-server/v5/config.(*FileStore).Load\n\tgithub.com/mattermost/mattermost-server/v5/config/file.go:169\ngithub.com/mattermost/mattermost-server/v5/app.(*Server).ReloadConfig\n\tgithub.com/mattermost/mattermost-server/v5/app/config.go:64\ngithub.com/mattermost/mattermost-server/v5/app.NewServer\n\tgithub.com/mattermost/mattermost-server/v5/app/server.go:301\ngithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands.InitDBCommandContext\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands/init.go:36\ngithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands.InitDBCommandContextCobra\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands/init.go:17\ngithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands.slackImportCmdF\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands/import.go:50\ngithub.com/spf13/cobra.(*Command).execute\n\tgithub.com/spf13/cobra@v1.0.0/command.go:842\ngithub.com/spf13/cobra.(*Command).ExecuteC\n\tgithub.com/spf13/cobra@v1.0.0/command.go:950\ngithub.com/spf13/cobra.(*Command).Execute\n\tgithub.com/spf13/cobra@v1.0.0/command.go:887\ngithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands.Run\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands/root.go:15\nmain.main\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/main.go:31\nruntime.main\n\truntime/proc.go:203\nruntime.goexit\n\truntime/asm_amd64.s:1373"}

{"level":"error","ts":1595014790.6897593,"caller":"mlog/log.go:175","msg":"Unable to activate plugin","plugin_id":"com.mattermost.nps","error":"unable to generate webapp bundle: com.mattermost.nps: unable to copy webapp bundle directory: com.mattermost.nps: stat /mattermost/plugins/com.mattermost.nps/webapp/dist: no such file or directory","errorVerbose":"stat /mattermost/plugins/com.mattermost.nps/webapp/dist: no such file or directory\nunable to copy webapp bundle directory: com.mattermost.nps\ngithub.com/mattermost/mattermost-server/v5/plugin.(*Environment).UnpackWebappBundle\n\tgithub.com/mattermost/mattermost-server/v5/plugin/environment.go:404\ngithub.com/mattermost/mattermost-server/v5/plugin.(*Environment).Activate\n\tgithub.com/mattermost/mattermost-server/v5/plugin/environment.go:254\ngithub.com/mattermost/mattermost-server/v5/app.(*App).SyncPluginsActiveState\n\tgithub.com/mattermost/mattermost-server/v5/app/plugin.go:116\ngithub.com/mattermost/mattermost-server/v5/app.(*App).InitPlugins\n\tgithub.com/mattermost/mattermost-server/v5/app/plugin.go:149\ngithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands.InitDBCommandContextCobra\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands/init.go:24\ngithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands.slackImportCmdF\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands/import.go:50\ngithub.com/spf13/cobra.(*Command).execute\n\tgithub.com/spf13/cobra@v1.0.0/command.go:842\ngithub.com/spf13/cobra.(*Command).ExecuteC\n\tgithub.com/spf13/cobra@v1.0.0/command.go:950\ngithub.com/spf13/cobra.(*Command).Execute\n\tgithub.com/spf13/cobra@v1.0.0/command.go:887\ngithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands.Run\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands/root.go:15\nmain.main\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/main.go:31\nruntime.main\n\truntime/proc.go:203\nruntime.goexit\n\truntime/asm_amd64.s:1373\nunable to generate webapp bundle: com.mattermost.nps\ngithub.com/mattermost/mattermost-server/v5/plugin.(*Environment).Activate\n\tgithub.com/mattermost/mattermost-server/v5/plugin/environment.go:256\ngithub.com/mattermost/mattermost-server/v5/app.(*App).SyncPluginsActiveState\n\tgithub.com/mattermost/mattermost-server/v5/app/plugin.go:116\ngithub.com/mattermost/mattermost-server/v5/app.(*App).InitPlugins\n\tgithub.com/mattermost/mattermost-server/v5/app/plugin.go:149\ngithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands.InitDBCommandContextCobra\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands/init.go:24\ngithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands.slackImportCmdF\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands/import.go:50\ngithub.com/spf13/cobra.(*Command).execute\n\tgithub.com/spf13/cobra@v1.0.0/command.go:842\ngithub.com/spf13/cobra.(*Command).ExecuteC\n\tgithub.com/spf13/cobra@v1.0.0/command.go:950\ngithub.com/spf13/cobra.(*Command).Execute\n\tgithub.com/spf13/cobra@v1.0.0/command.go:887\ngithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands.Run\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands/root.go:15\nmain.main\n\tgithub.com/mattermost/mattermost-server/v5/cmd/mattermost/main.go:31\nruntime.main\n\truntime/proc.go:203\nruntime.goexit\n\truntime/asm_amd64.s:1373"}


Running Slack Import. This may take a long time for large teams or teams with many messages.

Mattermost Slack Import Log

Users created:
===============

The Integration/Slack Bot user with email slackimportuser_m3d947cb9innpxyfp9f57oze5w@localhost and password 5pkbxq1txpg78pnffzo47xfctr has been imported.

Channels added:
=================


Notes:
=======

- Some messages may not have been imported because they were not supported by this importer.
- Slack bot messages are currently not supported.
- Additional errors may be found in the server logs.


Finished Slack Import.

kfitz · July 17, 2020, 8:35pm

Okay. I was hoping that installing and activating the Github plugin – which the Mattermost docs suggest is supposed to be automatically installed with versions after 5.12 but wasn’t – would be the ticket. It wasn’t. The directory /webapp does not exist inside /mattermost/plugins/com.mattermost.nps and I’m not sure what would trigger it to be there. Googling com.mattermost.nps suggests that it’s a survey plugin that supposed to be auto-installed with 5.12 as well, but seems to be incomplete. I am going to take a leap and try to install the rest manually. Wish me luck.

kfitz · July 17, 2020, 8:53pm

Well, that didn’t do it either. More tomorrow, I hope.

kfitz · July 18, 2020, 11:47am

Well, heck. I disabled the NPS plugin in the console to see what would happen. The overflow of errors is now gone, and we go straight to “Running Slack Import,” during which nothing is actually imported. Sigh.

jimgroom · July 18, 2020, 1:52pm

Strange a user satisfaction plugin would be necessary for a Slack import. I am trying a test import from Slack on my Mattermost presently. I am going to start with the web app option and then move to CLI and let you know what I find. As of now i have been useless because I am not able to reproduce any of these errors.

kfitz · July 18, 2020, 2:05pm

Thanks! I’ll be interested to see what you find. I think the errors were being thrown because that NPS plugin was incompletely or incorrectly installed, and for some reason the installer was running a check on general configurations. (The first time through it included an error about the way email was set up. I fixed that and the error went away.)

In any case, no errors now, but also no import. ¯_(ツ)_/¯

jimgroom · July 18, 2020, 2:11pm

Oddly I am see the com.mattermost.mps plugin on my install in ~/mattermost-docker/volumes/app/mattermost/plugins/ so I can confirm it is there and the User Satisfaction Surveys plugin is showing in system settings:

The web import worked cleanly, but that was a very small file. I am now going to try a larger import file with the CLI and let you know. Out of curiosity, how big is your slack import file?

kfitz · July 18, 2020, 2:26pm

I have a full export file that’s 31.7MB. I also have a recent-only export file that’s 3.7MB. Neither works via web import. I’ve only tried the larger one via CLI.

ETA: The NPS plugin settings are present in my console as well, though the plugin file structure wasn’t complete when I dug into it.

kfitz · July 18, 2020, 2:42pm

Okay, tried the smaller file at the command line. No dice.

jimgroom · July 18, 2020, 3:38pm

My CLI import of 300KB worked, but I think I need to do a bigger one. I went back through this thread and following the back and forth between you and Chris got me the permissions I needed to run the import (what a bear!). I found going from importing one day of Slack messages to importing one week did not necessarily merge everything properly, but it did work for both, so let me try a bigger file (perhaps a months worth?) and report back if that worked cleanly

jimgroom · July 18, 2020, 4:12pm

OK, as an update I just did an import of a 547KB file, which was a month’s worth of Slack for Reclaim, I am downloading the entire history, which may be huge, and will try that, but right now the import via CLI is working cleanly for me. But a bigger file may be an issue. Can you try importing just one day of Slack for readingmatter.info and see if you have the same issues?

kfitz · July 18, 2020, 5:11pm

Huh. Got a one-day export (37KB) from Slack and tried an import both via the Console and the CLI. Null result, both times. So it’s got to be something particular to my setup?

jimgroom · July 18, 2020, 5:30pm

yeah, that is what I am thinking, it sounded weird the plugins were not there too, so it might make sense to delete the current instance and start from scratch, doesn’t that sound fun? If you want help on that front just let me know.

kfitz · July 19, 2020, 11:22am

The good news is that I’m getting very good at starting over. I’ll give it a shot later today.

kfitz · July 19, 2020, 12:08pm

Argh, new thorn! I removed the existing environment and started building a new one but when I got to the point of creating the Let’s Encrypt cert I got an error saying that too many certs for my set of domains had been created. If I’d known, I’d have moved the existing cert before removing the prior environment. Is there anything I can do at this point?

kfitz · July 19, 2020, 1:13pm

Ignoring the cert issue for now, and working at http rather than https. However: attempted import of one-day Slack export (36K) fails both on the Console and at the command line. Jim, could there be some variance between the kinds of privileges you have and the kinds of privileges I have, given the beta status of my account? Or between the ways the marketplace sets up Mattermost for you vs for me?

jimgroom · July 19, 2020, 2:22pm

Kathleen,

You should have the same privileges as mean on that container. Share it with me again and let me know what the import file is named and where it lives and I will login and try to do the one day import on your instance. Also, does the web import not work for a one day import? Also, what is the team name?

kfitz · July 19, 2020, 4:08pm

Details coming via pm

kfitz · July 19, 2020, 6:59pm

I GOT IT!!! And I am beside myself with both joy and fury. The fury bit is that I was using Safari to download the Slack export and it automatically unzipped the file. No worries, I thought; I’ll zip it. Apparently the import did not like that. Downloaded via Firefox, uploaded the resulting zip, and bingo.

Yay, and sheesh.

jimgroom · July 19, 2020, 7:10pm

tenor