New users don’t seem to be getting sent an initial login email to set a password, nor do they get sent a password reset email even after I have set a password for them manually. Although they can login fine if I set a password manually.
I’ve tested it with a variety of email address, including my personal gmail, so it doesn’t seem like it’s a case of the emails not getting though or ending up in a spam folder,
Is there a setting I need to tweak to get this to work? Or does the Admin user have to set a password manually for each user in Omeka S?
Great question-- I suspect there may be some issues with the email sent from your account. In order to take a look, I do need to know your URL of the Omeka S install. Feel free to add that in this thread or send us an email to Support and we’ll be happy to take a look! (I’ll update the thread as we go for others to reference).
Awesome! Thanks so much for confirming the URL, that helps a ton. I’m seeing a few errors in the ‘Track Delivery’ section in cPanel referencing email issues.
Omeka S by default uses the email on file (typically the email the account owner used to sign up) to send the password resets/welcome emails of all users.
This is typically fine if you’re working with an email like @gmail.com or @outlook.com, but in this case, since the account email is an institutional email, the mail server with your institution is denying the Reclaim Hosting traffic.