SSH Gate access failing

Hi! I’m trying to ssh into my Reclaim Cloud account and running into a pile of issues. I’ve followed these instructions to add my ssh public key via the web interface, and I’m using the SSH Gate instructions in order to connect, but I keep getting Permission denied (publickey,gssapi-keyex,gssapi-with-mic). I can connect via Web SSH, but I need to scp a file from the server to my local machine and can’t do it without Gate access, as far as I can tell. Have you run into this before? Any sense of what I could be doing wrong? --K.


Apologies for the trouble you’re having. If you could please reach out to support with your Reclaim Cloud account details we’ll be happy to take a closer look.

Thank you.

Gordon Hawley
Customer Support Specialist
Reclaim Hosting

Will do – thank you! --K.

We got @kfitz all set here, but for folks that stumble on this, I’d check out this article:

Recent versions of macOS have deprecated the RSA key type, so we recommend using ed25519 keys for the SSH gateway