No cPanel in Client area?

There is literally no tab or anything that says “cPanel” when I log in. I went to the cPanel and WHM website and got instructions to install, but I don’t know how to “Open your terminal and access your server via SSH” --or if I should even be doing that. Should cPanel show up on its own? Or do I need to do something?

If anyone can help me I would really appreciate it!

Hi Kirstin,
I’m wondering if you purchased a domain name instead of a full hosting package. The hosting package is what triggers that cPanel icon.

Can you tell me how many “Active Products” and “Active Domains” you have in your Client Area?

Hi Meredith,

Thanks for the quick response! I have 6 active domains and 0 active products…


Ah ok! So it sounds like you don’t have an active hosting product in your account that will give you cPanel.

Can you send us a ticket by emailing We can get you set up with a prorated invoice for the cost of the hosting plan.

Let us know if you need anything else as well!

Will do, thanks!